The details
Booking conditions & terms
By sending a booking request and paying your deposit, you confirm that you have read, understood and accepted these conditions on behalf of everyone named on your booking.
Last updated: October 20261. Booking requests, confirmation & deposits
Nothing is paid on our website. Your booking request doesn’t hold a place: we check the date and reply within 48 hours. Once we confirm in writing, your place is held for you and we ask for the deposit, due by the date shown on your confirmation (usually within 7 days). If the deposit hasn’t arrived by then, we may release the place.
Deposits are non-refundable as they secure your place and cover costs we commit to on your behalf.
2. Balance & payment
The balance is due by the date shown on your confirmation (typically around eight weeks before departure). If a balance is not paid on time we may treat the booking as cancelled. Bookings made close to departure are payable in full once we confirm your place.
We send you a secure card payment link or our bank details ourselves. When you pay, please use the payment reference on your confirmation. If two of you share a room and pay separately, each of you pays your own share with your own reference. We will never change our bank details by email — if you receive a message saying they have changed, please don’t pay and call us first.
3. Prices & what’s included
What’s included varies by trip and is set out on each holiday page and your confirmation. Flights are not included — we help you find them, but you book them yourself.
4. Changes or cancellation by you
Please tell us in writing as soon as possible. If you cancel more than 8 weeks before departure you lose your deposit; less than 8 weeks before, the full holiday price is payable. Travel insurance is there to protect you.
If one of two people sharing a room cancels, the other pays the single room price, unless we can find them someone new to share with.
5. Changes or cancellation by us
Occasionally we may need to make a change. Minor changes we’ll tell you about. If we have to make a significant change or cancel, we’ll offer you an alternative or a full refund of monies paid to us.
6. Travel insurance
Travel insurance is a condition of travelling. It must cover cancellation, medical costs and your belongings, including tennis equipment.
7. Your responsibilities
You’re responsible for valid travel documents, any visas, appropriate health cover and being fit to take part. Please tell us about any medical conditions we should be aware of.
8. Our liability
We arrange your holiday with reasonable skill and care. Tennis and related activities are taken part in at your own risk. Nothing in these terms limits our liability where it would be unlawful to do so.
9. Behaviour
We want everyone to enjoy the trip. We may end a guest’s holiday, without refund, in cases of dangerous or seriously disruptive behaviour.
10. Complaints
If something isn’t right, tell the host coach on the spot so we can put it right, and then write to us within a reasonable time.
11. Financial protection
See our financial protection page for details of the arrangements that apply to your trip.
12. Governing law
These conditions are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13. Contact
Tennis Breaks Ltd · paul@tennisbreaks.co.uk · +44 7961 170675