Privacy policy

1. Who we are

Tennis Breaks Ltd (company number 08075196) is the data controller for the personal information you share with us. You can reach us at paul@tennisbreaks.co.uk or +44 7961 170675.

2. What we collect

• Contact details you give us (name, email, phone) when you enquire or book.
• Booking and travel details needed to run your holiday (party details, dietary or access needs, emergency contact).
• A record of your payments (amount, date and how you paid). We never store full card numbers — any card payment is handled by the card payment provider.
• Messages you send us.
• Your email address if you sign up for news of new dates (you can unsubscribe at any time).

3. How we use it

• To answer your enquiry and arrange your holiday.
• To confirm your booking, keep track of what you've paid and send confirmations and receipts.
• To send trip updates and, only with your consent, occasional news about future trips.
• To meet our legal obligations.

4. Lawful basis

We rely on contract (to deliver your holiday), consent (for marketing), legitimate interests (to run and improve our service) and legal obligation where applicable.

5. Sharing your information

We share only what’s necessary with the suppliers who deliver your holiday — for example hotels, transfer companies and our payment and hosting partners. We never sell your data. Where a supplier is outside the UK, we take steps to ensure your data is appropriately protected.

6. How long we keep it

We keep your information only as long as needed for the purpose it was collected and to meet legal and accounting requirements:

• Bookings and payments: six years after your trip, as UK tax rules require.
• A booking request we couldn’t confirm: 1 year. A booking you started but didn’t send: 30 days.
• Messages and enquiries (contact, waitlist, trip finder): 2 years.
• Newsletter: until you unsubscribe. We then stop and keep a note that you unsubscribed, so we never add you back by mistake. You can also ask us to delete everything.
• Backups of our systems: up to two months, then overwritten.

7. Security

We use appropriate technical and organisational measures to keep your data safe.

8. Your rights

You can ask to access, correct or delete your data, object to or restrict processing, and withdraw consent at any time. Contact us to exercise any of these. You also have the right to complain to the Information Commissioner’s Office (ICO).

9. Cookies

We ask before using any cookie that isn’t strictly necessary. See our cookie policy for the full list and how to change your choice.

10. Contact

Questions about this policy? Email paul@tennisbreaks.co.uk.